Services marketing : people, technology, strategy /
Lovelock, Christopher H.,
Services marketing : people, technology, strategy / Jochen Wirtz, Christopher Lovelock. - Eighth edition. - pages cm
Includes index.
9781944659004 (hardcover) 9781944659011 (pbk.)
2016003724
Marketing--Management.
Professions--Marketing.
Service industries--Marketing.
Customer services--Marketing.
HF5415.13 / .L5883 2016
Services marketing : people, technology, strategy / Jochen Wirtz, Christopher Lovelock. - Eighth edition. - pages cm
Includes index.
9781944659004 (hardcover) 9781944659011 (pbk.)
2016003724
Marketing--Management.
Professions--Marketing.
Service industries--Marketing.
Customer services--Marketing.
HF5415.13 / .L5883 2016