APA

Gupta N. S. V., .Total Quality Management. NEW DELHI: Tata McGraw-Hill Publishing Company Limited,2009: .

Chicago

Gupta N Srinivasa/B Valarmathi, .Total Quality Management. NEW DELHI: Tata McGraw-Hill Publishing Company Limited,2009: .

Harvard

Gupta N. S. V., .Total Quality Management. NEW DELHI: Tata McGraw-Hill Publishing Company Limited,2009: .

MLA

Gupta N Srinivasa/B Valarmathi, .NEW DELHI: Tata McGraw-Hill Publishing Company Limited,2009: . .